How long does it take to get my order?
When you make your order we start working on you order, our jewelry is made to order and it takes up to 5 working days to finish to order. Shipping time is depend on the shipping method you are using: Free Shipping - 14 Business Days, Expedited Shipping - 9 Business Days. Express Shipping - 2-4 Business Days
We these shipping options:
What are my payment options?
You can pay with PayPal or any credit card.
Is my order secured?
We are using the heights online sectary on our website.
What are you considering to be working days?
Our working days are Sunday to Thursday, not include Jewish holidays.
Can I take a shower with my jewelry?
Definitely. Soap and water clean the jewelry.
It is not recommended to swim on the pool or the sea with the jewelry.
It is not recommended to clean the jewelry with cleaning chemicals.
What stones are you using?
We are using zircons AAA quality, Swarovski crystal stones and diamonds VS quality.
Do 925 sterling silver oxidized?
The answer is no. we are using our 925 sterling silver with rhodium that is high quality material that prevent oxidation and keeps the jewelry shine.
How can I clean the jewelry?
It is recommended to wash the jewelry with soap and water and then use a special cloth for cleaning it. You can order the cloth here.
Do I have warranty on the jewelry?
Definitely. You have 12 months warranty from order day. The warranty is on gold plating and stone settings. Rips and fractures will be repaired in a minimum cost.
How long do I have to exchange the item?
You can exchange your item in 30 days from the day of purchase, according to our policy.
Do you have cancelation fees for personalized orders?
We are doing the best to make for you the perfect jewelry! If in any case you want to exchange / return the jewelry the company is authorized to collect 30% cancellation fees from the price of your purchase. Upon the policy
If I noticed that I made a mistake in the order?
We will make a new name for you and we will charge extra 30% on the price of the purchase.
How can I connect you for any other question?
We will glad to help you in any questions in this contact us link (link)
Our Name jewelry
Is a jewelry company that owns a Workshop with designers, goldsmiths and Professional Stone setting experts that produce unique quality design jewelry to customers worldwide.