At OurNameJewelry, we endeavorto make every piece of customizedjewelry as exquisiteand stunningas the moment it commemorates. If your piece of jewelryarrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately, and we will do our utmost to refashionit to your full satisfaction. To contact us concerning a return or cancellation, please email us at sales@ournamejewelry.com or call us on +972543334849. We accept also What’sApp messages by clicking here

New, unworn items can be returned to OurNameJewelry within 60 days of delivery. Please note that because all of our bespoke items are one-of-a-kind, these returns will incur a 30% restocking fee.

CANCELLATION POLICY

Once your order has been placed, we will immediately begin the process of your personalized items. If you need to cancel your purchase, a restocking fee of 30% will be applied over the total amount of the item. To cancel your order, please contact us here.

Cancellations will be processed on the day we receive your cancellation request. The credit card or PayPal account you used to purchase your item/s will then berefunded. The refund procedure may take up to 7 working days from the day your refund is approved, depending on the policy of the credit card you used to pay for your order.

OurNameJewelry reserves the right to make any changes to this policy at any time. Notification of these changes will be published on this page. If you have any inquiries regarding cancellations or any of our policies, please contactus here.